Legal
Terms of Service & SMS Terms
These terms apply to the AnswerStride website (answerstride.com), our phone answering service, and our text messages. AnswerStride is operated by Darren Johnson dba AnswerStride, 2352 N 219th St W, Andale, KS 67001 ("AnswerStride," "we," "us"). By using our website, calling an AnswerStride line, or agreeing to receive our texts, you agree to these terms.
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SMS Terms and Conditions
Program name
AnswerStride
What messages you'll get
AnswerStride sends conversational and customer care text messages. We do not send marketing blasts, and we do not buy, rent, or sell phone lists. Depending on how you contacted us, you may receive:
- Demo request replies: if you request a demo or contact us on answerstride.com and agree to receive texts, we text you about your request, including scheduling, reminders, and follow-up questions.
- Missed-call text-backs: if you call a trade shop that uses AnswerStride and the call is missed, you may get a text from that shop's number about your call, so you can tell them what you need.
- Lead follow-up and appointment messages: after you call or ask for service, you may get follow-up questions, appointment confirmations, and reminders about your request.
- Lead notifications (shop owners): shops that use AnswerStride receive texts with the details of new leads from their callers.
How you opt in
You agree to receive texts by checking the consent box on our demo request form, by texting us first, or by calling a shop that uses AnswerStride and then receiving a reply about that call. Shop owners agree when they sign up for the service. Consent to receive text messages is not a condition of buying anything.
Message frequency and cost
Message frequency varies. It depends on your request or conversation. Message and data rates may apply. Check with your mobile carrier for details about your plan.
How to stop or get help
Reply STOP to opt out, HELP for help.
- Reply STOP to any message to stop receiving texts. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT. We'll send one final message to confirm you've been opted out, and then we won't text you again unless you opt back in.
- Reply HELP to any message for help. You'll get a reply with our contact information.
- To opt back in, reply START or UNSTOP, or request a demo again and check the consent box.
Support
For help with our text messages, email darren@answerstride.com or call (316) 235-2600.
Carriers
Carriers are not liable for delayed or undelivered messages.
Privacy
We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. For details on how we handle your information, read our Privacy Policy.
General Terms of Service
Our service
AnswerStride answers phone calls for trade shops, collects caller details, and sends those details to the shop by text and email. Pricing and plan details are listed on our home page. Shops that sign up may also have a separate written agreement or order with us. If that agreement conflicts with these terms, the agreement controls.
AI answering and call recording
Calls to AnswerStride lines are answered by an AI voice assistant, not a person. Calls may be recorded and transcribed so the shop gets accurate details and so we can check and improve the service. By calling an AnswerStride line, you agree to this.
Not an emergency service
AnswerStride is not an emergency service and does not replace 911. If anyone is in danger, power lines are down, or there is a fire or gas leak, call 911 and your utility company first. AnswerStride does not promise that a shop will call back or arrive by any particular time. Each shop decides how and when to respond to its leads.
Using our website
Please use our website and phone lines only for lawful purposes. Don't misuse them, including by sending spam, trying to break or overload them, or giving false information in a form. The content, name, and logo on this website belong to AnswerStride.
Third-party services
We use outside providers such as HighLevel (phone, texting, and CRM) and Stripe (payments). Their services are subject to their own terms. We're not responsible for outages or problems caused by those providers or by phone carriers.
Disclaimer
We work hard to keep the service running and accurate, but the website and service are provided "as is" and "as available." To the extent the law allows, we don't guarantee that every call will be answered, that every message will be delivered, or that the service will be error-free or uninterrupted.
Limitation of liability
To the extent the law allows, AnswerStride is not liable for indirect, incidental, or consequential damages, such as lost jobs or lost profits, arising from use of the website or service. Our total liability for any claim is limited to the amount you paid AnswerStride in the three months before the claim.
Governing law
These terms are governed by the laws of the State of Kansas. Any dispute will be handled in the state or federal courts located in Sedgwick County, Kansas.
Changes
We may update these terms from time to time. When we do, we'll change the "Last updated" date at the top of this page. Continuing to use the website or service after a change means you accept the updated terms.
Contact
Darren Johnson dba AnswerStride
2352 N 219th St W
Andale, KS 67001
Email: darren@answerstride.com
Phone: (316) 235-2600
See also our Privacy Policy.