Legal

Privacy Policy

Effective September 30, 2026 · Last updated October 8, 2026

This policy explains, in plain English, what information AnswerStride collects, how we use it, who we share it with, and the choices you have. It covers our website (answerstride.com), our phone answering service, and our text messages.

Who we are

AnswerStride is an after-hours phone answering service for trade shops in the Wichita, Kansas area. AnswerStride is operated by Darren Johnson dba AnswerStride, a sole proprietorship. In this policy, "AnswerStride," "we," "us," and "our" mean Darren Johnson dba AnswerStride.

Darren Johnson dba AnswerStride
2352 N 219th St W
Andale, KS 67001
Email: darren@answerstride.com
Phone: (316) 235-2600

What we collect

We collect only what we need to answer calls, pass leads to the right shop, reply to you, and run the business.

Contact details: your name, phone number, email address, and business name.
Form entries: anything you type into a form on our website, such as a demo request, including your trade, service area, and any message you add.
Call information: when you call AnswerStride or a shop that uses AnswerStride, we collect your phone number, the date and time of the call, and what you tell us, such as your address and the problem you need help with.
Call recordings and transcripts: calls answered by AnswerStride may be recorded and transcribed so the shop gets accurate details and so we can check and improve the service.
Text messages: your mobile number, the messages we send and receive, and a record of your consent to receive texts or your request to stop them.
Billing information (shop owners only): when a shop pays us, payment is handled by Stripe. We see things like the name on the account, billing email, and the last four digits of the card. We do not see or store full card numbers.
Basic website data: like most websites, our server logs basic technical information such as IP address, browser type, and the pages visited. Our embedded demo request form is provided by HighLevel and may use cookies to work properly.

Advertising cookies (Meta Pixel)

Our website uses the Meta Pixel, a tool from Meta (the company behind Facebook and Instagram). It uses cookies and similar technology to tell us when people who saw or clicked our Facebook or Instagram ads visit our site or request an audit or demo, so we can measure how our ads are doing. Meta receives information such as the pages you visit, your browser and device, and your IP address, and handles it under the Meta Privacy Policy. To opt out, you can block or delete cookies in your browser settings, and you can control how Meta uses this information for ads in your Facebook or Instagram ad preferences.

How we use it

To answer calls for the shops we serve and send each shop the lead details from its callers.
To send missed-call text-backs, lead follow-up, and appointment messages on behalf of the shop you contacted.
To reply to your demo request, schedule the demo, and follow up about it.
To set up, support, and bill shop owners for the service.
To check call quality, fix problems, and improve how the service answers calls.
To keep records, prevent fraud or abuse, and meet legal obligations.

We do not sell your personal information. We do not rent or share phone numbers for anyone else's marketing.

Text messaging (SMS)

If you give us your mobile number and agree to receive texts, or you call a shop that uses AnswerStride, we may text you about that specific call or request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We share mobile information only with the service providers that help us deliver messages (such as our texting platform and the phone carriers), and only so those messages can be sent.

We share information only as described here:

The shop you called or asked about. If you call a shop that uses AnswerStride, your details, the call recording, and the transcript go to that shop so they can help you.
HighLevel (LeadConnector), which provides our phone, texting, and customer relationship management (CRM) system. Calls, texts, recordings, transcripts, form entries, and contact records are processed and stored there.
Stripe, which processes payments from shops that use our service.
Phone carriers and messaging networks, which carry calls and text messages.
Legal and safety reasons. We may share information if the law requires it, to respond to valid legal process, or to protect the safety, rights, or property of anyone.
Business transfer. If AnswerStride is sold or transferred, customer information may go to the new owner, who must follow this policy.

Our service providers may use your information only to provide their services to us, not for their own marketing.

How long we keep it

Call recordings, transcripts, and lead details are kept while the shop they belong to uses AnswerStride, so the shop can refer back to them. After a shop stops using AnswerStride, we delete them or return them to the shop on request, unless we need to keep them longer for a legal reason.
Demo requests and sales conversations are kept while we're in touch with you and for a reasonable time after, unless you ask us to delete them sooner.
Billing and tax records are kept as long as the law requires.
Opt-out records are kept so we keep honoring your request not to be texted.

Your choices and rights

Wherever you live, you can ask us to:

Tell you what personal information we have about you and give you a copy.
Correct information that is wrong.
Delete your information, unless we need to keep it for a legal reason.
Stop texting you. Reply STOP to any message, or contact us.

To make a request, email darren@answerstride.com or call (316) 235-2600. We may need to confirm your identity first. We aim to respond within 30 days. If you called a shop that uses AnswerStride, you can also contact that shop directly. We won't treat you differently for using these rights.

How we protect it

We use reputable service providers, keep account access limited to the people who need it, and use passwords and secure (HTTPS) connections. No system is perfectly secure, but we work to protect your information and will let you know if a breach affects you as required by law.

Children

Our service is meant for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. If a change is significant, we'll take reasonable steps to let you know.

Contact us

Questions about this policy or your information? Get in touch: